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We are taking a Holiday vacation. Dec20-Jan03. It takes a long time for items to be shipped. Thank you.
We are taking a Holiday vacation. Dec20-Jan03. It takes a long time for items to be shipped. Thank you.

Shipping and Payment

Shipping

Shipping to countries 

We ship to all over the world.
(Exclude conflict areas)

Delivery method and shipping costs, Time of arrival

Depending on your address, the shipping method you can choose will change. Shipping fee will be calculated if you put in the cart and add the address.
United States, Canada, Europe, Oceania, Asia is Free Shipping.
  • AIRMAIL(No Tracking)  take 2-4weeks.
  • AIRMAIL with Tracking  take 2-4weeks.
  • EMS take 5-10days.
  • DHL ... Please ask additional shipping cost.

All of the above are expected days. We do not guarantee them.

We ship within 5 business days. 
(Saturday, Sunday, Japan's public holiday is day off.)

If you do not receive the luggage 

If you do not receive the luggage, we start the survey after one month after luggage dispatch. A result of the survey, if that is not received is found, to refund the full amount. 
We ask the survey in Japan Post. They also can take a month. 
As long as you purchase with PayPal, you can be protected by PayPal.

Payment

About Custom duties and VAT and other tax

Import Custom duties, VAT, other taxes and charges are not included in the item price or shipping cost. 
We ships from Japan. Therefore, there is a case in which take VAT and customs in each country. VAT and customs duties should the purchaser pay. We do not perform under value and do not mark 'gift'.

Returns

Returns

If you within 14 days after arrival, to accept the returned items.
To be eligible for a return, your item must be un-opened package and in the same condition that you received it. It must also be in the original packaging.
Please contact within 14 days of arrival even if you think that the initial failure.
And, 
***Please email asking the approval of returned goods. In the case of non-approved, it does not accept the returned goods.***
akiba@akibashipping.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to paypal, within a certain amount of days.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Return Shipping

To return your product, you should mail your product to: #401 Ogawa-heim, 1-25-5 Asakusabashi, Taito-ku Tokyo, JAPAN 111-0053 (near Akihabara :)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.